What's inside
This policy is fully drafted and structured, ready to brand and complete for your service. It covers:
- 1. Purpose
- 2. Scope
- 3. Principles
- 4. Informal resolution
- 5. The formal procedure
- 6. Appeal
- 7. Mediation and collective grievances
- 8. Time limits and external options
- 9. Records and confidentiality
- 10. Roles and responsibilities
- Related documents
- Appendix A - Grievance form (template)
- Appendix B - Indicative timescales
- Version control and review
CQC fundamental standard
Regulation 18 (Staffing)
This document is written to evidence that standard. Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Legislation & standards it maps to
- Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 - in particular Regulation 18 (Staffing)
- Employment Rights Act 1996 and Employment Rights Act 2025
- ACAS Code of Practice on Disciplinary and Grievance Procedures
- Equality Act 2010; Worker Protection (Amendment of Equality Act 2010) Act 2023
Who it applies to
All employees, bank, agency and volunteers (as applicable)
How it works
- Buy securely with Stripe - instant, no VAT, no account needed.
- Download your editable Word file from the link we email you straight away.
- Complete the placeholders for your service, then have it approved before use.
- Add the optional updates subscription and we keep it current as guidance changes.