This policy is fully drafted and structured, ready to brand and complete for your service. It covers:
How to use this template
Writing it in plain English
1. Welcome
2. What we do
3. Who looks after you
4. How to become a patient
5. Your first visit
6. Your care and your choices
7. Costs and payment
8. Your records and your privacy
9. Keeping you safe
10. If you are not happy
11. Telling us what you think
12. If you need something different
13. What we ask of you
14. Useful contacts
15. About this guide
Legislation & standards it maps to
Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 - in particular Regulation 9 (Person-centred care), Regulation 10 (Dignity and respect), Regulation 11 (Need for consent), Regulation 12 (Safe care and treatment), Regulation 16 (Receiving and acting on complaints), Regulation 19 (Fit and proper persons employed) and Regulation 20 (Duty of candour)
Care Quality Commission (Registration) Regulations 2009 - in particular Regulation 12 (Statement of purpose)
Equality Act 2010 - including the duty to make reasonable adjustments
Accessible Information Standard (DCB1605)
Data Protection Act 2018 and the UK General Data Protection Regulation
Mental Capacity Act 2005 and its Code of Practice
Consumer Rights Act 2015 - information about services and pricing
Who it applies to
All patients, clients and carers of [Organisation Name], and all staff who give the guide out
How it works
Buy securely with Stripe - instant, no VAT, no account needed.
Download your editable Word file from the link we email you straight away.
Complete the placeholders for your service, then have it approved before use.
Add the optional updates subscription and we keep it current as guidance changes.