Policy

Consultation, Cooling-Off & Informed Consent Procedure

A two-stage consultation, mandatory reflection period and Montgomery-standard informed consent pathway for all aesthetic treatments

For Aesthetic ClinicRef BS-AES-POL-012See a sample (PDF) →
£54.99
One-off purchase · no VAT · instant download
  • Instant download after checkout
  • Editable Microsoft Word (.docx)
  • Mapped to the CQC standards
  • Optional 3-monthly updates

What's inside

This policy is fully drafted and structured, ready to brand and complete for your service. It covers:

  • 1. Purpose
  • 2. Scope
  • 3. Principles
  • 4. Definitions
  • 5. The two-stage consultation pathway
  • 6. Treatment of patients under 18
  • 7. Mental capacity and voluntariness
  • 8. Screening for unsuitability, BDD and unrealistic expectations
  • 9. Prescribing and remote consultations
  • 10. Consumer cancellation, cooling-off rights, deposits and refunds
  • 11. Withdrawal of consent
  • 12. Chaperones, dignity and intimate examination
  • 13. Records and documentation
  • 14. Roles and responsibilities
  • 15. Training and awareness
  • 16. Monitoring, audit and compliance
  • 17. Related policies
  • 18. Review and version control
  • 19. Disclaimer

Legislation & standards it maps to

  • Botulinum Toxin and Cosmetic Fillers (Children) Act 2021
  • Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, Regulation 11 (Need for consent)
  • Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, Regulation 9 (Person-centred care), Regulation 12 (Safe care and treatment) and Regulation 20 (Duty of candour)
  • Mental Capacity Act 2005 and the Mental Capacity Act 2005 Code of Practice
  • Montgomery v Lanarkshire Health Board [2015] UKSC 11 (material risk standard)
  • The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
  • Consumer Rights Act 2015
  • Human Medicines Regulations 2012 (prescribing and supply of prescription-only medicines)
  • UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018
  • General Medical Council guidance: Decision making and consent (2020) and Guidance for doctors who offer cosmetic interventions
  • Joint Council for Cosmetic Practitioners (JCCP) and Cosmetic Practice Standards Authority (CPSA) clinical standards

Who it applies to

All registered managers, clinical leads, prescribers and practitioners (medical, nursing, dental, pharmacist and non-medical aesthetic practitioners), together with receptionists and administrative staff who book appointments, take deposits or handle consultation and consent documentation at [Organisation Name]

Glossary

Plain-English explanations of the technical terms and legislation used in this document.

Adverse event
Any unexpected or unwanted occurrence linked to a treatment that harms, or could harm, a patient.
Anticoagulant
A medicine that thins the blood and reduces clotting, which can increase the risk of bruising or bleeding during a procedure.
Best interests
A decision made for someone who cannot decide for themselves, choosing the option that is best for them.
Bio-stimulator
An injectable product that prompts the skin to make more of its own collagen over time, rather than adding volume directly.
Biofilm
A layer of bacteria that can form around an injected filler and cause a stubborn, hard-to-treat infection.
Body dysmorphic disorder (BDD)
A mental health condition involving a preoccupation with a perceived defect in appearance; a recognised reason not to provide cosmetic treatment.
Botulinum toxin
A prescription-only medicine injected to relax muscles and soften lines, commonly known by brand names such as Botox.
Botulinum Toxin and Cosmetic Fillers (Children) Act 2021
The law that makes it a criminal offence to give botulinum toxin or cosmetic fillers to anyone under 18 for cosmetic reasons in England.
Caldicott Guardian
The senior person responsible for protecting the confidentiality of people's health and care information.
Cancellation period
The statutory window (normally 14 days) in which a consumer can cancel a contract made online, by phone or away from the clinic.
Care Quality Commission (CQC)
The independent regulator of health and social care services in England.
Chaperone
A trained person present during an intimate examination to support and protect the patient and the clinician.
Consumer Rights Act 2015
The law requiring that services are carried out with reasonable care and skill and that consumers are treated fairly.
Contraindication
A specific reason, such as pregnancy or an infection, why a particular treatment should not be given to a patient.
Controlled drug
A medicine whose supply, storage and records are tightly restricted by law because of its potential for misuse.
Cooling-off (reflection) period
A set period of time between the consultation and the treatment that lets the patient reflect, free of pressure, before deciding to go ahead.
Cosmetic Practice Standards Authority (CPSA)
A body that sets clinical standards and competency frameworks for non-surgical cosmetic treatments in the UK.
Data Protection Act 2018
The UK law that sits alongside the UK General Data Protection Regulation and governs how personal information is handled.
Dermal filler
A gel, usually based on hyaluronic acid, injected to add volume or smooth lines in the skin.
Disclosure and Barring Service (DBS) check
A criminal-records check showing whether a person is suitable to work with patients or vulnerable people.
Duty of candour
The legal duty to be open and honest with a person and their family when something goes wrong with their care.
Elective treatment
A treatment chosen by the patient that is not medically urgent or required.
General Dental Council (GDC)
The body that registers and regulates dental professionals in the UK.
General Medical Council (GMC)
The body that registers and regulates doctors in the UK and sets standards for their practice.
General Pharmaceutical Council (GPhC)
The body that registers and regulates pharmacists and pharmacy technicians in Great Britain.
General practitioner (GP)
A doctor based in the community who provides general medical care and can refer patients to other services.
High-intensity focused ultrasound (HIFU)
An energy-based device that uses focused sound waves to heat and tighten deeper layers of skin.
Human Medicines Regulations 2012
The main UK law governing how medicines are prescribed, supplied and administered.
Hyaluronidase
An enzyme injected to dissolve a hyaluronic acid dermal filler, used to correct problems or treat a blocked blood vessel.
Informed consent
Agreement to treatment given freely after the risks, benefits and alternatives have been clearly explained.
Intense pulsed light (IPL)
A device that uses broad-spectrum light to treat skin concerns such as pigmentation or unwanted hair.
Intravenous (IV)
Given directly into a vein, for example a vitamin infusion delivered through a cannula.
Joint Council for Cosmetic Practitioners (JCCP)
A registered charity that holds voluntary registers of cosmetic practitioners and promotes safe practice.
Material risk
A risk that a reasonable patient in this person's position would want to know about, or that the practitioner knows this particular patient would care about.
Mental capacity
Whether a person can understand and make a particular decision for themselves at the time it needs to be made.
Mental Capacity Act 2005
The law that protects and supports people who may be unable to make particular decisions for themselves.
Microneedling
A treatment that uses tiny needles to make controlled micro-injuries in the skin to encourage repair and renewal.
Montgomery v Lanarkshire Health Board [2015] UKSC 11
A Supreme Court case that set the legal standard for consent, requiring patients to be told about risks that matter to them personally.
Necrosis
The death of skin or tissue, which can happen if a filler blocks the blood supply to an area.
Nominated Individual
The senior person responsible to the regulator for supervising how a service is provided.
Nursing and Midwifery Council (NMC)
The body that registers and regulates nurses and midwives in the UK.
Off-premises / distance contract
A contract agreed away from the clinic, or entirely online or by phone, which carries extra consumer cancellation rights.
Patient Group Direction (PGD)
A written instruction letting named staff supply or give a medicine without an individual prescription.
Platelet-rich plasma (PRP)
A treatment using a concentrated part of the patient's own blood, injected to encourage skin or tissue repair.
Polynucleotide
An injectable substance, often derived from purified DNA fragments, used to improve skin quality and stimulate repair.
Post-inflammatory hyperpigmentation
Darkening of the skin that can appear after inflammation or a skin treatment, more common in darker skin tones.
Prescriber assessment
An individual assessment by a qualified prescriber, carried out before a prescription-only medicine such as botulinum toxin is prescribed or given.
Prescription-only medicine (POM)
A medicine that may lawfully be supplied only on the instruction of an appropriate prescriber.
Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR)
The UK rules covering marketing by phone, email and text and the use of cookies and similar technologies.
Ptosis
Drooping of the brow or eyelid, which can occur as a side effect of botulinum toxin treatment.
Radiofrequency (RF)
An energy-based device that uses radio waves to heat the skin and encourage tightening.
Registered Manager
The person registered with the regulator as responsible for the day-to-day running of a service.
Regulated activity
A type of care or treatment the law requires a provider to register with the regulator to deliver.
Retinoid
A vitamin A-based skincare ingredient or medicine that can affect how the skin reacts to certain treatments.
Risk assessment
A structured check identifying what could cause harm and what is being done to prevent it.
Safeguarding
Protecting people's health, wellbeing and rights and keeping them safe from abuse, harm or neglect.
Single assessment framework
The structure the regulator uses to judge a service, built around quality statements and five key questions (safe, effective, caring, responsive, well-led).
Skin booster
An injectable treatment that hydrates and improves the quality of the skin rather than adding shape or volume.
Statement of Purpose
A required document describing who a service is, what it does and where, shared with the regulator.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
The consumer law that gives a cancellation period and requires set information before contracts made online, by phone or away from business premises.
Two-stage process
A pathway that separates the consultation and decision (Stage 1) from confirmation and treatment (Stage 2) by a reflection period.
UK General Data Protection Regulation (UK GDPR)
The UK's main data-protection law governing how personal information is collected and used.
Valid consent
Consent that is voluntary, specific and informed, and given by a patient who has the capacity to make that particular decision.
Vascular occlusion
A blockage of a blood vessel, a serious complication of filler injection that can cause tissue death or, rarely, blindness.
Vasovagal reaction
A sudden drop in heart rate and blood pressure, often triggered by an injection, that can cause fainting.

How it works

  1. Buy securely with Stripe - instant, no VAT, no account needed.
  2. Download your editable Word file from the link we email you straight away.
  3. Complete the placeholders for your service, then have it approved before use.
  4. Add the optional updates subscription and we keep it current as guidance changes.

Related documents

PolicyAdverse Event Management Policy£54.99
PolicySafeguarding Policy£54.99
PolicyComplaints Policy£54.99
PolicyConsent & Risk Disclosure Policy£54.99

Need the whole set?

Buy the full Aesthetic Clinic pack and save versus buying documents individually.

View the Aesthetic Clinic pack