Standard operating procedure

Consultation, Cooling-Off & Informed Consent Procedure

Step-by-step chairside workflow for assessing a patient, disclosing material risks, applying a cooling-off period and taking valid treatment-specific consent.

For Aesthetic ClinicRef BS-AES-SOP-001See a sample (PDF) →
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  • Editable Microsoft Word (.docx)
  • Mapped to the CQC standards
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What's inside

This standard operating procedure is fully drafted and structured, ready to brand and complete for your service. It covers:

  • 1. Purpose
  • 2. Scope
  • 3. Definitions and abbreviations
  • 4. Responsibilities
  • 5. Equipment and materials
  • 6. Procedure
  • 7. After the procedure and documentation
  • 8. Records
  • 9. Related documents
  • 10. Review and version control
  • 11. Disclaimer

Legislation & standards it maps to

  • Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, Regulation 11 (Need for consent)
  • Mental Capacity Act 2005 and the Mental Capacity Act 2005 Code of Practice
  • Montgomery v Lanarkshire Health Board [2015] UKSC 11 (material risk standard)
  • Botulinum Toxin and Cosmetic Fillers (Children) Act 2021

Who it applies to

All practitioners, prescribers and clinical support staff at [Organisation Name] who consult with patients, assess suitability, disclose risk or take consent for aesthetic treatments.

Glossary

Plain-English explanations of the technical terms and legislation used in this document.

Aesthetic treatment
A non-surgical cosmetic procedure, such as injectable wrinkle treatment or dermal filler, intended to change a person's appearance.
Anticoagulant
A medicine that thins the blood and slows clotting, which can increase bruising or bleeding during a procedure.
Best interests
A decision made for someone who cannot decide for themselves, choosing the option that is best for them.
Body dysmorphic disorder (BDD)
A mental health condition in which a person is preoccupied with a perceived flaw in their appearance that others may not notice.
Botulinum toxin
A prescription medicine injected to relax muscles and soften lines in the face, commonly used in aesthetic treatments.
Botulinum Toxin and Cosmetic Fillers (Children) Act 2021
The law that makes it a criminal offence in England to give botulinum toxin or cosmetic fillers to anyone under 18 for cosmetic reasons.
Capacity (mental capacity)
Whether a person can understand and make a particular decision for themselves at the time it needs to be made.
Care Quality Commission (CQC)
The independent regulator of health and social care services in England.
Chairside workflow
The practical, step-by-step set of actions a clinician carries out with the patient during an appointment.
Cooling-off period
A set time to reflect between the consultation and a first treatment, so the patient can decide without sales pressure.
Dermal filler
A gel-like substance injected under the skin to smooth lines or add volume to the face.
Duty of candour
The legal duty to be open and honest with a person and their family when something goes wrong with their care.
Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
The regulations setting the fundamental standards that registered health and care providers in England must meet.
Informed consent
Agreement to treatment given freely after the risks, benefits and alternatives have been clearly explained.
Material risk
A risk important enough that a reasonable patient, or this particular patient, would want to know about it before agreeing to treatment.
Mental Capacity Act 2005
The law that protects and supports people who may be unable to make particular decisions for themselves.
Montgomery v Lanarkshire Health Board [2015] UKSC 11
A Supreme Court case that set the legal standard requiring clinicians to disclose the risks a patient would consider significant.
Patient information leaflet (PIL)
The written information about a treatment given to a patient to read and keep.
Prescriber
A healthcare professional legally allowed to decide on and order a prescription-only medicine for a patient.
Prescription-only medicine (POM)
A medicine that may lawfully be supplied only on the instruction of an appropriate prescriber.
Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR)
The law governing electronic marketing and how organisations may contact people by phone, email or text.
Psychosocial
Relating to a person's mind, emotions and social circumstances, rather than their physical health alone.
Registered Manager
The person registered with the regulator as responsible for the day-to-day running of a service.
Regulated activity
A type of care or treatment the law requires a provider to register with the regulator to deliver.
Risk assessment
A structured check identifying what could cause harm and what is being done to prevent it.
Safeguarding
Protecting people's health, wellbeing and rights and keeping them safe from abuse, harm or neglect.
Standard Operating Procedure (SOP)
A written, step-by-step instruction setting out how a specific task must be carried out consistently.

How it works

  1. Buy securely with Stripe - instant, no VAT, no account needed.
  2. Download your editable Word file from the link we email you straight away.
  3. Complete the placeholders for your service, then have it approved before use.
  4. Add the optional updates subscription and we keep it current as guidance changes.

Related documents

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PolicySafeguarding Policy£54.99
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PolicyConsent & Risk Disclosure Policy£54.99

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