A zero-tolerance framework for preventing, de-escalating, managing and learning from violence, aggression and abuse directed at staff, with staged warnings, withdrawal of service and post-incident support
This policy is fully drafted and structured, ready to brand and complete for your service. It covers:
1. Purpose
2. Scope
3. Policy statement and principles
4. Definitions
5. Legal and regulatory framework
6. Prevention and risk assessment
7. Recognising and de-escalating aggression
8. Warnings and withdrawal of service
9. Managing an incident and emergency response
10. Reporting and recording incidents
11. Patient record flags and information sharing
12. Reasonable adjustments and vulnerable people
13. Support for staff after an incident
14. Roles and responsibilities
15. Training
16. Monitoring, audit and review
17. Related documents
18. Glossary
19. References
Legislation & standards it maps to
Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 - in particular Regulation 12 (Safe care and treatment), Regulation 13 (Safeguarding service users from abuse and improper treatment), Regulation 17 (Good governance), Regulation 18 (Staffing) and Regulation 20 (Duty of candour)
Health and Safety at Work etc. Act 1974 - including the general duty to protect the health, safety and welfare of employees at work
Management of Health and Safety at Work Regulations 1999 - in particular the duty to carry out suitable and sufficient risk assessments
Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013 (RIDDOR) - reporting of acts of physical violence causing specified injury or more than seven days' incapacity
Equality Act 2010 - including the duty to make reasonable adjustments and the protected characteristics
Mental Capacity Act 2005 - assessment of capacity and best-interests decision-making
Data Protection Act 2018 and the United Kingdom General Data Protection Regulation (UK GDPR) - lawful processing of personal data relating to incidents
Protection from Harassment Act 1997, Public Order Act 1986 and Offences Against the Person Act 1861 - criminal offences relating to harassment, threatening behaviour and assault
Who it applies to
All directors, the registered manager, the nominated individual, clinical and non-clinical employees, bank and agency staff, locums, reception and administrative staff, students, volunteers, contractors and anyone acting on behalf of [Organisation Name]
How it works
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Complete the placeholders for your service, then have it approved before use.
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