This policy is fully drafted and structured, ready to brand and complete for your service. It covers:
1. Purpose
2. Scope
3. Policy statement and principles
4. Definitions
5. Legal and regulatory framework
6. The five-step approach
7. Identifying communication and information needs
8. Recording needs
9. Flagging needs
10. Sharing needs
11. Meeting needs and reasonable adjustments
12. Interpretation, translation and language needs
13. Consent, data protection and confidentiality
14. Reasonable adjustments and the anticipatory duty
15. Roles and responsibilities
16. Training
17. Monitoring, audit and review
18. Related documents
19. Glossary
20. References
Legislation & standards it maps to
Equality Act 2010
Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
UK General Data Protection Regulation (UK GDPR)
Data Protection Act 2018
Accessible Information Standard (data standard DCB1605)
Mental Capacity Act 2005
Human Rights Act 1998
Care Quality Commission (Registration) Regulations 2009
Who it applies to
All directors, employees, bank and agency staff, contractors, students, volunteers and self-employed practitioners working for or on behalf of [Organisation Name]
How it works
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Download your editable Word file from the link we email you straight away.
Complete the placeholders for your service, then have it approved before use.
Add the optional updates subscription and we keep it current as guidance changes.