Online Consultation & Clinical Assessment SOP

What's inside

This standard operating procedure is fully drafted and structured, ready to brand and complete for your service. It covers:

• Purpose and scope
• 1. Before you open the consultation
• 2. Verify identity and age
• 3. Read the whole submission
• 4. Decide whether you have enough to proceed
• 5. Contacting the patient for clarification
• 6. Make and record the decision
• 7. Declining
• 8. Escalation
• 9. After the consultation
• 10. Quality checks on this procedure
• 11. Related documents
• 12. Document control

CQC fundamental standard

Legislation & standards it maps to

• Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 - in particular Regulation 9 (Person-centred care), Regulation 11 (Need for consent), Regulation 12 (Safe care and treatment) and Regulation 13 (Safeguarding)
• Human Medicines Regulations 2012 (as amended)
• General Pharmaceutical Council guidance for registered pharmacies providing pharmacy services at a distance, including on the internet
• Data Protection Act 2018 and the UK General Data Protection Regulation
• Care Quality Commission requirements for online primary care providers

Who it applies to

All prescribers and clinical staff reviewing online consultations at [Organisation Name]

How it works

1. Buy securely with Stripe - instant, no VAT, no account needed.
2. Download your editable Word file from the link we email you straight away.
3. Complete the placeholders for your service, then have it approved before use.
4. Add the optional updates subscription and we keep it current as guidance changes.