Standard operating procedure

Remote Consultation & Identity Verification Procedure

How [Organisation Name] verifies patient identity and conducts safe, private and well-governed assessment and treatment of attention deficit hyperactivity disorder (ADHD) by video or telephone, including the checks required before any controlled drug is prescribed.

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  • Editable Microsoft Word (.docx)
  • Mapped to the CQC standards
  • Optional 3-monthly updates

What's inside

This standard operating procedure is fully drafted and structured, ready to brand and complete for your service. It covers:

  • 1. Purpose
  • 2. Scope
  • 3. Definitions and abbreviations
  • 4. Responsibilities
  • 5. Procedure
  • 6. Technology, security and access controls
  • 7. Suitability and escalation to an in-person appointment
  • 8. Records
  • 9. Related documents
  • 10. Review and version control
  • 11. Disclaimer

Legislation & standards it maps to

  • General Medical Council, Good medical practice (2024)
  • General Medical Council, Good practice in prescribing and managing medicines and devices (2021), including its guidance on remote prescribing
  • National Institute for Health and Care Excellence, Attention deficit hyperactivity disorder: diagnosis and management - NICE guideline NG87 (2018, updated 2019)
  • Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 - Regulation 9 (Person-centred care) and Regulation 12 (Safe care and treatment)
  • Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR)
  • The Misuse of Drugs Act 1971 and the Misuse of Drugs Regulations 2001 (SI 2001/3998, as amended) - controlled drugs

Who it applies to

All consultant psychiatrists, specialty and associate specialist doctors, non-medical prescribers, ADHD nurse specialists, psychologists, assistant practitioners, administrative and reception staff, and any locum, bank or agency staff at [Organisation Name] who arrange, verify identity for, conduct, supervise or document remote ADHD consultations.

Glossary

Plain-English explanations of the technical terms and legislation used in this document.

Attention deficit hyperactivity disorder (ADHD)
A condition affecting attention, activity levels and impulse control, often managed with a combination of support and medication.
Blood-borne virus (BBV)
An infection such as hepatitis B, hepatitis C or HIV that can be passed on through blood.
Care Quality Commission (CQC)
The independent regulator of health and social care services in England.
Controlled drug (CD)
A medicine whose supply, storage and records are tightly restricted by law because of its potential for misuse.
Data Protection Act 2018
The UK law that sets the rules for how organisations collect, store and use people's personal information.
Diversion
When a prescribed medicine is redirected away from the patient it was meant for, for example to be sold, shared or misused.
General Medical Council (GMC)
The body that registers doctors in the UK and sets the standards of conduct and practice they must follow.
General practitioner (GP)
A family doctor who provides general medical care and with whom most patients are registered.
Good medical practice
The General Medical Council's core guidance setting out the professional standards expected of every doctor.
Identifiers
Pieces of information used to confirm who a patient is, such as their full name, date of birth and address.
Identity verification
Checking that the person being assessed or treated is genuinely who they say they are.
Informed consent
Agreement to treatment given freely after the risks, benefits and alternatives have been clearly explained.
Information governance
The framework for handling people's personal and health information legally, securely and appropriately.
Misuse of Drugs Act 1971 and Misuse of Drugs Regulations 2001
The laws that control how certain medicines liable to misuse are supplied, stored, recorded and prescribed.
National Institute for Health and Care Excellence (NICE)
The national body that produces evidence-based guidance on treatments and care in England.
NICE guideline NG87
The National Institute for Health and Care Excellence guideline on diagnosing and managing ADHD.
Non-medical prescriber
A trained health professional, such as a nurse or pharmacist, who is qualified to prescribe medicines without being a doctor.
Person with parental responsibility
Someone who holds the legal rights and duties to make decisions for a child, such as a parent or guardian.
Person-centred care
Care that is shaped around each individual's needs, preferences and wishes.
Regulated activity
A type of care or treatment the law requires a provider to register with the regulator to deliver.
Registered Manager
The person registered with the regulator as responsible for the day-to-day running of a service.
Remote consultation
A clinical appointment carried out by real-time video or telephone, with the clinician and patient in different places.
Safeguarding
Protecting people's health, wellbeing and rights and keeping them safe from abuse, harm or neglect.
Shared care
An arrangement where a specialist and the patient's GP share responsibility for prescribing and monitoring under a written agreement.
Standard Operating Procedure (SOP)
A written, step-by-step instruction describing how a particular task or process should be carried out consistently.
Titration
Gradually adjusting the dose of a medicine to find the amount that works best with the fewest side effects.
UK General Data Protection Regulation (UK GDPR)
The UK's main data-protection law governing how personal information is collected and used.
Unique patient identifier
A single reference number used to identify a patient and link their records reliably.

How it works

  1. Buy securely with Stripe - instant, no VAT, no account needed.
  2. Download your editable Word file from the link we email you straight away.
  3. Complete the placeholders for your service, then have it approved before use.
  4. Add the optional updates subscription and we keep it current as guidance changes.

Related documents

PolicyADHD Assessment Policy£54.99
PolicyMedication Management Policy£54.99
PolicySafeguarding Children Policy£54.99
PolicyConsent & Capacity Policy£54.99

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