Standard operating procedure

Diagnosis Communication & Feedback Procedure

How [Organisation Name] holds a dedicated feedback appointment to share the outcome of an attention deficit hyperactivity disorder assessment clearly, sensitively and supportively, explains the basis for the conclusion, provides psychoeducation and the full range of treatment and support options, and records what was communicated

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  • Editable Microsoft Word (.docx)
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What's inside

This standard operating procedure is fully drafted and structured, ready to brand and complete for your service. It covers:

  • 1. Purpose
  • 2. Scope
  • 3. Definitions and abbreviations
  • 4. Responsibilities
  • 5. Procedure
  • 6. Information and signposting
  • 7. Records
  • 8. Related documents
  • 9. Review and version control
  • 10. Disclaimer

Legislation & standards it maps to

  • National Institute for Health and Care Excellence, Attention deficit hyperactivity disorder: diagnosis and management, NICE guideline NG87 (2018, updated 2019)
  • Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 - Regulation 9 (Person-centred care) and Regulation 10 (Dignity and respect)
  • Equality Act 2010
  • Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR)

Who it applies to

All consultant psychiatrists, specialist doctors, non-medical prescribers, specialist nurses, practitioner psychologists and other clinicians at [Organisation Name] who feed back the outcome of an attention deficit hyperactivity disorder assessment, together with assessment coordinators and administrative staff who arrange feedback appointments and share reports, and the registered manager or [Insert Job Title]

Glossary

Plain-English explanations of the technical terms and legislation used in this document.

Accessible format
Information presented in a way a person can read or understand, such as large print, easy-read, audio or another language.
ADHD (attention deficit hyperactivity disorder)
A condition affecting the brain's development that causes ongoing difficulties with attention, activity levels and acting on impulse, which affect everyday life.
Autism
A lifelong condition that affects how a person communicates, relates to others and experiences the world around them.
Care Quality Commission (CQC)
The independent regulator of health and social care services in England.
Coexisting condition
A separate health condition that a person has at the same time as, or instead of, the one being assessed.
Contemporaneously
Written down at the time something happens, or as soon as possible afterwards, so the record is accurate.
Data Protection Act 2018
The UK law that sets the rules for handling people's personal information, alongside the UK General Data Protection Regulation.
Diagnostic criteria
The set of recognised signs and symptoms a person must have before a particular condition can be diagnosed.
DNA (did not attend)
A record that a patient did not come to a booked appointment and did not cancel it beforehand.
Driver and Vehicle Licensing Agency (DVLA)
The government body that issues driving licences and must be told about medical conditions that may affect safe driving.
Duty of candour
The legal duty to be open and honest with a person and their family when something goes wrong with their care.
Equality Act 2010
The law protecting people from discrimination based on characteristics such as age, disability, sex or race.
Feedback appointment
A dedicated meeting, separate from the assessment, where the result of an assessment and what it means are explained to the patient.
General practitioner (GP)
A family doctor who provides everyday medical care and can refer patients to other services.
Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
The regulations setting out the fundamental standards that providers of care must meet, enforced by the Care Quality Commission.
Informed decision
A choice a person makes after the options, benefits and risks have been clearly explained to them.
Learning disability
A reduced ability to learn new skills and understand complex information that affects a person throughout life.
National Institute for Health and Care Excellence (NICE)
The national body that produces evidence-based guidance on best practice in health and care.
Neurodevelopmental condition
A condition arising from differences in how the brain develops, which affects behaviour, learning or attention.
NICE guideline NG87
The National Institute for Health and Care Excellence guideline on diagnosing and managing attention deficit hyperactivity disorder.
Non-pharmacological support
Help that does not involve medicine, such as psychological support, coaching, skills strategies or changes to a person's surroundings.
Parental responsibility
The legal rights and duties a parent or guardian has to make decisions about a child's care and upbringing.
Person-centred care
Care planned around an individual's own needs, wishes and preferences rather than a fixed routine.
Psychoeducation
Plain-language information that helps a patient and their family understand a condition, its effects and the support available.
Reasonable adjustments
Changes an employer or education provider must make under the Equality Act 2010 so a person with a disability is not put at a substantial disadvantage.
Registered manager
The person registered with the regulator as responsible for the day-to-day running of a service.
Regulation 10 (Dignity and respect)
The rule requiring that people receiving care are treated with dignity and respect at all times.
Regulation 9 (Person-centred care)
The rule requiring that care and treatment are tailored to each person's needs and preferences.
Safeguarding
Protecting people's health, wellbeing and rights and keeping them safe from abuse, harm or neglect.
Shared care
An arrangement where responsibility for a patient's treatment, such as prescribing and monitoring, is divided between two services by agreement.
Shared decision-making
Clinician and patient weighing up the options, benefits and risks together and agreeing a decision that reflects the patient's informed wishes.
Signposting
Directing a person to another service, organisation or source of information that can help them.
Standard Operating Procedure (SOP)
A written, step-by-step instruction setting out how a particular task is to be carried out consistently.
Titration
Gradually adjusting the dose of a medicine to find the amount that works best with the fewest side effects.
UK General Data Protection Regulation (UK GDPR)
The UK's main data-protection law governing how personal information is collected and used.

How it works

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  3. Complete the placeholders for your service, then have it approved before use.
  4. Add the optional updates subscription and we keep it current as guidance changes.

Related documents

PolicyADHD Assessment Policy£54.99
PolicyMedication Management Policy£54.99
PolicySafeguarding Children Policy£54.99
PolicyConsent & Capacity Policy£54.99

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