Written by founders Claire Barker & Aaron Scott — who have registered and run their own CQC-regulated clinics
Kept up to date as CQC guidance changes, with a plain-English note on what changed
If a file is faulty or not as described, we'll fix it or refund it
In short
Remote and online providers face a distinct set of CQC questions: how do you safely assess and prescribe at a distance, verify identity, protect data and respond to an emergency you cannot physically attend? This pack answers each of those with purpose-written policies and risk assessments for digital care.
What a telehealth & online clinic needs for CQC
A telehealth & online clinic needs a documented set of policies, risk assessments and procedures to register with the CQC and evidence the fundamental standards. The 103 documents in the Telehealth & Online Clinic Complete pack cover every area below — grouped the way an inspector expects to see them.
Registration & readiness
2 documents · The documents CQC checks first when you apply.
Clinical & service policies
7 documents · The core policies for how your service is run and kept safe.
Governance, information & safeguarding
36 documents · Good-governance, data protection and safeguarding policies expected of every provider.
Risk assessments
15 documents · Scored assessments that show your policies are put into practice.
Standard operating procedures
31 documents · Step-by-step procedures your team follows day to day.
HR, staffing & training
12 documents · Safe recruitment, employment and training records CQC reviews under Well-led.
The telehealth & online clinic documents - Complete pack £1750.00
18 editable Word documents (6 policies, 10 SOPs, 2 risk assessments) in our controlled house style, ready to brand and approve. Buy the Complete pack and save, or add any individual policy, risk assessment or SOP to your cart below.
Complete · everything to register and run your telehealth & online clinic
Telehealth Clinic — Complete CQC Step-Up Bundle
£1750.00£5027.98· 103 documents
Save £3277.98 (65% off)
Or buy individually
Don't need the full pack? Buy any document on its own.
All 6 policies, 2 risk assessments and 10 SOPs below are also sold individually — mix and match exactly what you need and add single documents to your cart. Prices start from £39.99.
Browse:
Policies (6)
Standard operating procedures (10)
Risk assessments (2)
Other clinic types
Not your service? Browse the documents for another setting:
Why the telehealth & online clinic pack
Built for remote care
Telehealth consent, remote assessment and remote prescribing policies written specifically for care delivered over video, phone and online forms.
Cyber and data security
A cyber security policy and a cyber security risk assessment, plus a data protection policy - the area online services are judged on most heavily.
Emergencies you cannot attend
An emergency response policy and a digital-access risk assessment that show how you escalate and safeguard when you are not in the room.
Safe remote prescribing
A remote prescribing policy reflecting GMC and CQC expectations for prescribing without a face-to-face consultation.
Get the Telehealth & Online Clinic Complete pack - £1750.00
18 expert-written, inspection-ready documents, downloadable the moment you order. Add the Complete pack to your cart, or pick individual documents.
Frequently asked questions
Telehealth & Online Clinic CQC compliance
Helpful CQC guides
Meeting CQC regulations →The fundamental standards and how CQC assesses you.
Do I need to register with CQC? →Who must register, who’s exempt, and the process.
What policies do I need? →The core and sector-specific policies CQC expects.
CQC Statement of Purpose →The legal document CQC checks first.
Free CQC mock inspection →Score your readiness in minutes.
CQC registration support →Hands-on help to get registered first time.
Important: This page is general information to help you understand CQC requirements — it is not legal advice and is not affiliated with or endorsed by the Care Quality Commission. Regulations and CQC's assessment approach change over time; always check the current position on cqc.org.uk and have a qualified professional review anything specific to your organisation.