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CQC policies & risk assessments for telehealth & online clinics

A compliance set written for digital-first care - remote assessment, online consent, remote prescribing, cyber security and the emergency pathways CQC expects from a service that never sees patients in person.

Written by founders Claire Barker & Aaron Scott — who have registered and run their own CQC-regulated clinics
Kept up to date as CQC guidance changes, with a plain-English note on what changed
If a file is faulty or not as described, we'll fix it or refund it
In short
Remote and online providers face a distinct set of CQC questions: how do you safely assess and prescribe at a distance, verify identity, protect data and respond to an emergency you cannot physically attend? This pack answers each of those with purpose-written policies and risk assessments for digital care.
Registering with CQC
The Telehealth & Online Clinic CQC application checklist

All 22 supporting documents CQC asks a telehealth & online clinic to send, what each must show, and which we cover. CQC rejects applications missing any of them.

See the application checklist →
Already registered
The Telehealth & Online Clinic full document checklist

Every policy, SOP and risk assessment needed to run the service and evidence it against the five key questions at inspection.

See the full checklist →

What a telehealth & online clinic needs for CQC

A telehealth & online clinic needs a documented set of policies, risk assessments and procedures to register with the CQC and evidence the fundamental standards. The 108 documents in the Telehealth & Online Clinic Full Clinic Setup Pack cover every area below — grouped the way an inspector expects to see them.

Registration & readiness
5 documents · The documents CQC checks first when you apply.
Clinical & service policies
8 documents · The core policies for how your service is run and kept safe.
Governance, information & safeguarding
37 documents · Good-governance, data protection and safeguarding policies expected of every provider.
Risk assessments
15 documents · Scored assessments that show your policies are put into practice.
Standard operating procedures
31 documents · Step-by-step procedures your team follows day to day.
HR, staffing & training
12 documents · Safe recruitment, employment and training records CQC reviews under Well-led.
See the full document checklist (108 documents)

The telehealth & online clinic documents - £499.00 to apply, £1750.00 for everything

18 editable Word documents (6 policies, 10 SOPs, 2 risk assessments) in our controlled house style, ready to brand and approve. Buy the CQC Application Pack to register, the Full Clinic Setup Pack to run the service as well, or add any individual policy, risk assessment or SOP to your cart below.

Two packs, for the two jobs. Buy the CQC Application Pack if you are registering and need the supporting documents that go with the application. Buy the Full Clinic Setup Pack if you also need everything to run the service day to day and evidence it at inspection - it contains the application pack in full, so you never buy twice.

Apply · everything CQC asks a new provider to send

Telehealth Clinic — CQC Application Pack

Every supporting document on CQC's published list for a telehealth & online clinic, and nothing you don't need yet. CQC's own application forms and statement of purpose template are free from CQC and are not included, because we do not sell a regulator's forms or templates.

£499.00£1049.75· 25 documents
Save £550.75 (52% off)
See it against CQC’s list →
Run · everything to register and operate your telehealth & online clinic

Telehealth Clinic — Full Clinic Setup Pack

The application pack in full, plus every policy, SOP, risk assessment and HR document you need to run the service and stand up to inspection.

£1750.00£4217.93· 108 documents
Save £2467.93 (59% off)
See the full checklist →
Optional add-on · we complete your documents for you

Bespoke Tailoring Service

Buying the documents still leaves you the job of filling them in. Answer one questionnaire about your telehealth & online clinic and we write your organisation, your role titles, your local contacts and your policy decisions into every document — then send the finished set back within 5 working days.

  • ✓A sector-specific questionnaire covering everything your documents need
  • ✓Your organisation name, addresses, contact details and registration numbers written into every document
  • ✓Role titles set to your structure, so policies do not need reissuing when staff change
  • ✓Your local escalation contacts and out-of-hours arrangements inserted
£650.00
one-off
Optional service · CQC’s statement of purpose template and both CQC forms, completed for you

CQC Application Completion Service

CQC's statement of purpose template and both CQC forms completed for you: the provider registration application and the registered manager application. All three are free from CQC and you submit them yourself - we would never sell you a regulator's form or template. What we sell is the work of completing all three so they say the same thing, which is the consistency CQC tests hardest. Returned within 10 working days for you to check and submit.

  • ✓CQC’s statement of purpose template completed for you: your aims, regulated activities, each location, service type and the needs of the people who use it
  • ✓The provider registration application completed, in the wording CQC expects
  • ✓The registered manager application completed alongside it, because CQC cannot process yours without it
  • ✓A working session to gather what all three documents need, including your regulated activities and locations
£950.00
one-off
Or buy individually
Don't need the full pack? Buy any document on its own.
All 6 policies, 2 risk assessments and 10 SOPs below are also sold individually — mix and match exactly what you need and add single documents to your cart. Prices start from £29.99.
See inside before you buy:Sample policy (PDF) →Sample risk assessment (PDF) →Sample SOP (PDF) →
Browse:

Policies (6)

Policy

Telehealth Consent Policy

Remote consent

£44.99
Policy

Cybersecurity Policy

Cybersecurity

£44.99
Policy

Remote Assessment Policy

Remote assessment

£44.99
Policy

Data Protection Policy

Data protection

£44.99
Policy

Emergency Response Policy

Emergency response

£44.99
Policy

Remote Prescribing Policy

Remote prescribing

£44.99

Standard operating procedures (10)

SOP

Patient Identity Verification SOP

Identity verification

£29.99
SOP

Remote Consultation Conduct SOP

Consultation conduct

£29.99
SOP

Suitability & Triage for Remote Care SOP

Remote suitability

£29.99
SOP

Remote Prescribing SOP

Remote prescribing

£29.99
SOP

Safeguarding in Remote Settings SOP

Remote safeguarding

£29.99
SOP

Emergency Escalation (No Physical Location) SOP

Emergency escalation

£29.99
SOP

Technology Failure & Business Continuity SOP

Tech failure & continuity

£29.99
SOP

Data Security & Access Control SOP

Access control

£29.99
SOP

Cyber Incident Response SOP

Cyber incident response

£29.99
SOP

Clinical Record Sharing & GP Communication SOP

GP communication

£29.99

Risk assessments (2)

RA

Digital Access RA

Digital access

£34.99
RA

Cybersecurity RA

Cybersecurity

£34.99

Other clinic types

Not your service? Browse the documents for another setting:

Aesthetic Clinic GP Surgery Private Healthcare Clinic ADHD Clinic Weight Loss Clinic Pharmacy Prescribing Service Dermatology & Skin Surgery Podiatry & Chiropody Women's Health & Menopause Clinic

Why the telehealth & online clinic pack

Built for remote care
Telehealth consent, remote assessment and remote prescribing policies written specifically for care delivered over video, phone and online forms.
Cyber and data security
A cyber security policy and a cyber security risk assessment, plus a data protection policy - the area online services are judged on most heavily.
Emergencies you cannot attend
An emergency response policy and a digital-access risk assessment that show how you escalate and safeguard when you are not in the room.
Safe remote prescribing
A remote prescribing policy reflecting GMC and CQC expectations for prescribing without a face-to-face consultation.

Get the Telehealth & Online Clinic Full Clinic Setup Pack - £1750.00

18 expert-written, inspection-ready documents, downloadable the moment you order. Add the pack to your cart, or pick individual documents.

View the Telehealth & Online Clinic documents →Browse all templates

Frequently asked questions

Telehealth & Online Clinic CQC compliance

Helpful CQC guides

Meeting CQC regulations →The fundamental standards and how CQC assesses you.
Do I need to register with CQC? →Who must register, who’s exempt, and the process.
What policies do I need? →The core and sector-specific policies CQC expects.
CQC Statement of Purpose →The legal document CQC checks first.
Free CQC mock inspection →Score your readiness in minutes.
CQC registration support →Hands-on help to get registered first time.
Important: This page is general information to help you understand CQC requirements — it is not legal advice and is not affiliated with or endorsed by the Care Quality Commission. Regulations and CQC's assessment approach change over time; always check the current position on cqc.org.uk and have a qualified professional review anything specific to your organisation.